Data Deletion Instructions

To disconnect Facebook and delete the Meta data we hold for your business:

• Sign in and open Integrations.
• On the Meta Lead Ads card, click Disconnect. This stops lead delivery and removes the stored Page access token and Page connection.
• Open Leads and delete any leads you want removed.
• In Facebook, go to Settings & privacy → Settings → Business integrations, find HVACSuite CRM, and click Remove. This revokes the permissions you granted.

If your details reached us through a business's lead ad and you want them deleted, email support@hvacsuite.ca with the subject "Data deletion request". Include the name, phone number or email address you used on the form and, if you know it, the name of the business you contacted. We will find the matching records, delete them, and confirm by email within 30 days.

To close a business account and delete all of its data, including users, leads, call recordings and integrations, an account admin can email support@hvacsuite.ca from the admin email address. Data is deleted within 30 days. Backups are overwritten on a rolling schedule, and we may keep limited records we are legally required to retain.

See our Privacy Policy for details on what we collect and how long we keep it.