Terms of Service

HVACSuite CRM is a hosted CRM for HVAC businesses. It includes lead management, a browser dialer with call recordings, appointments, team statistics, and integrations with services such as Facebook Lead Ads, Twilio, Stripe and email. We may improve, change or retire features over time.

• You must provide accurate information and keep your sign-in details secure.
• You are responsible for everything done through your account and for the users you add.
• You must be authorized to bind the business you register.
• Tell us promptly if you believe your account has been accessed without permission.

The service is billed on a recurring subscription at the price shown when you sign up, in Canadian dollars unless stated otherwise. Payments are processed by Stripe. Taxes may apply. You can cancel at any time and access continues until the end of the paid period. Fees already paid are not refundable unless required by law.

You keep ownership of the leads, contacts, recordings and other content you put into the service. You give us the limited right to host, process and display it solely to provide the service to you. You are responsible for having the rights and consents needed to upload it, and for complying with privacy, anti-spam and call-recording laws that apply to your business. See our Privacy Policy for how we handle information.

When you connect a third-party service, including a Facebook Page, you confirm that you are allowed to do so, that you will follow that provider's terms (for Meta, the Meta Platform Terms and advertising policies), and that you authorize us to access it on your behalf. You can disconnect an integration at any time. Third-party services are not under our control and may change or stop working.

You agree not to:

• Use the service to send unlawful, deceptive or unsolicited messages, or to call people in breach of do-not-call rules.
• Record calls without meeting the notice and consent rules that apply to you.
• Upload malicious code, or probe, overload or try to bypass the security of the service.
• Access another customer's data or resell the service without our written permission.
• Use the service in a way that violates any law or a third party's rights.

You may stop using the service and close your account at any time. We may suspend or end access if you breach these terms, if payment fails, or if needed to protect the service or other users. After closure, your data is deleted as described in our Privacy Policy.

We work to keep the service available and secure, but we do not promise it will be uninterrupted or error free. Support is provided at support@hvacsuite.ca.

The service is provided "as is" without warranties of any kind, to the extent the law allows. To the maximum extent permitted by law, HVACSuite is not liable for indirect, incidental or consequential damages, lost profits or lost data, and our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

We may update these terms. If a change is material we will tell you in the app or by email. Continuing to use the service after a change means you accept it.

These terms are governed by the applicable laws of Canada and the province in which HVACSuite operates.

support@hvacsuite.ca